Noble is building a platform to power the next generation of credit products. Our mission is to help companies build, launch and scale credit products in days - not months.
Our company is growing fast. We are a team of builders at heart, backed by top VCs. For the right candidate, this is a rare opportunity to build an industry-defining company from the ground up.
We are a high-growth startup in the early stages of building the sales organization, initial processes, and the culture of how we interact with our customers throughout the pre-sales go-live lifecycle. The Customer Solutions Engineering role is a highly technical customer-facing role in which you will have the opportunity to leverage your engineering and problem-solving skills directly with customers on a daily basis to help them understand the possibilities with the Noble platform.
What you’ll be doing (your responsibilities):
Assist in pre-sales process to help customers build understanding and knowledge of the Noble platform.
Guide customers through the implementation and go-live process for them to maximize their business requirements via the Noble platform
Think strategically and remain customer-focused without overly relying on precedent
Define the processes and best practices to empower our customers achieve the most out of the Noble platform and have a seamless integration
Have a deep understanding of the product in order to come up with creative solutions to customer’s requirements and questions.
You bring to the table (your experience):
3+ years of experience in a highly technical role (solution/pre-sale/post-sale Eng, product development, test engineer, etc)
Fluency in leveraging web APIs and webhooks for mission-critical applications
2+ years of customer-facing experience
Exposure to enterprise or SMB companies with complex needs, with the ability to equally interact with technical and business stakeholders.
Highly collaborative, over communicative, and have a team mentality
Consultative style with an ability to communicate ideas in both structured and clear written or verbal formats