About The Position
Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

We are looking for an Customer DeOps Engineer to join our highly experienced global team in the Customer Success department.

The Customer DeOps Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with integrating 3rd party services, solution architecture, and ensuring successful adoption of the Coralogix Platform.Responsibilities

Integrations:

Take full ownership of the integrations cycle during the entire sales process, focusing on POC stage
Manage a global team of integrations engineers
Suggest and execute the best way of integrating customer's/prospect's architecture into Coralogix
Troubleshoot problems with Coralogix's supported integrations for prospects and customers
Maintain and evolve customer hosted customizations
Contribute to Coralogix knowledge base by creating:
Internal and external documentations
External video tutorials
Webinars, blogs
Predefined answers to common integrations issues
Contribution to Coralogix engineering blog
Create integrations scheduling workflow to support fast response needs
Properly escalate unresolved issues to appropriate engineering teams
Solutions:

Act as technical escalation point of contact for complicated problems being raised by existing customers
Design solutions and customizations to cover temporary gaps in the product, execute them and train the CS department accordingly
Maintain and support the solution as an long-lasting commitment to the customer
Document the above solutions & customizations and work with Marketing to publish and advocate
Requirements
5+ years of proven experience in devops
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers
Must knowledge in:
AWS (EC2, ECS, EKS, VPC, Lambda, S3, CloudWatch, CloudTrail, SAM)

GCP (Storage, Function, StackDriver)

Azure (Function, Storage Account, Event Hub)

Programming languages and scripting (Java Script/Python/Ruby/Bash)

Networking (TCP, UDP, REST API, SSL/TLS)

Containers (Docker, Kubernetes)

Logging (Elasticsearch, Filebeat, Fluent-Bit, FluentD)

Monitoring (Prometheus, Grafana, Metricbeat)

Advantage knowledge in:
CI/CD (Travis CI, GitHub Actions)

Regex

Lucne and/or KQL

Experience in SAAS B2B software companies - an advantage