•Provide technical support for customers during pre-sale and post-sale processes
•Build products’ ramp-up and implementation plan with customer
•Address all product-related queries on time
•Train customers to use Essence Smart Care products correctly •Provide product manager with customers’ feedback to help identify potential new feature or product
•Manage critical technical problems
•Report PSO/developers on product performance •Analyze customers’ needs and suggest upgrades or additional features/products to meet their requirements •Achieve customers’ satisfaction

Job requirements:
•Proven work experience as a Technical Account Manager
•Solid technical background with hands on experience for at least 2-3 years
•Strong analytical and problem-solving skills •Excellent verbal and written communication skills in English •Experience with working at Matrix organizations.
•BSc in Engineering, MBA – an advantage
•Project Management experience in multidisciplinary projects (Servers, Mobile, hardware and software) - an advantage
•Willing to travel aboard (30%)